{"id":8314,"date":"2025-07-16T12:33:08","date_gmt":"2025-07-16T12:33:08","guid":{"rendered":"https:\/\/www.locarla.com\/insight\/?p=8314"},"modified":"2025-07-17T05:35:32","modified_gmt":"2025-07-17T05:35:32","slug":"july-2025","status":"publish","type":"post","link":"https:\/\/www.locarla.com\/insight\/monthly-briefing\/july-2025\/","title":{"rendered":"July 2025"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Social Housing RMI Business Intelligence & other stuff <\/strong><\/td>\n<\/tr>\n
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Blessed are the cheesemakers! Our hearts are full. We welcomed our beautiful child, Locarla Bid Assistant (a bit of a mouthful), into the world on Tuesday. Both software and development team are doing great.<\/td>\n<\/tr>\n
For the past 18 months we have been building an AI thing, it is bonkers complicated but ultimately it will answer the question you all want to ask our data \u2018How do I make more money?\u2019. That is still about 6 months off, so in the meantime we wanted to show you what we have learnt in the process.<\/td>\n<\/tr>\n
If you have access to our contract data, then you now have access to our AI Bid Assistant via \u2018My Notices\u2019. Stay calm people, it’s powerful, but not difficult to use once you get the hang of it. We have included it in your licence for free, but please don’t start calling Amy asking questions, as she doesn’t know the answers. If you want training, it’s \u00a3250ph. Alternatively, just read the help notes in this Monthly and learn as you go, you can’t break it.<\/td>\n<\/tr>\n
We are a broad church and don’t discriminate, if you are a Tenders Direct, Contracts Advance, Focal Research or Tracker client then consider us an AI bid writer with a few optional extras. All for the price of a coffee, and another two coffees, and possibly a biscuit, per day \u2010 https:\/\/www.locarla.com\/pricing<\/strong><\/a>
\nMore on the AI BA below.<\/td>\n<\/tr>\n
\u201cIs that all you’ve got for us this month, Gaz?\u201d
\nNo, it jolly well isn’t.
\nHands up who is interested in Tenant Satisfaction Measures?
\nWell, have we got a treat in store for you two. Repairs satisfaction is up! Admittedly by only 2% across the board but considering it’s being heading south since 2020 this is great news. We have the full report, stats, and a magic painting like what they used to have in Rupert the Bear annuals.
\nEnjoy the July issue, you lucky bunch.<\/td>\n<\/tr>\n
‘Blue links<\/a><\/strong>‘ for all and ‘green links<\/a><\/strong>‘ are behind login so dependent on your licence.<\/td>\n<\/tr>\n
Welcome, welcome, one and all.<\/td>\n<\/tr>\n
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Tenant Satisfaction Measures (TSMs) 2025<\/strong><\/a><\/td>\n<\/tr>\n
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The team have done a blinder and collected, stripped and databased (and then been fired as AI can do their jobs quicker), over 290 TSM reports.
\nThis is the breakdown:<\/td>\n<\/tr>\n
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Notable Overall Observations<\/strong><\/td>\n<\/tr>\n
Our latest analysis of 2025 Tenant Satisfaction Measures (TSMs) reveals key trends and performance gaps across the UK social housing sector:
\n\u2022 Housing Associations continue to outpace Local Authorities in tenant satisfaction \u2010 particularly in tenant engagement, complaints handling, and neighbourhood contribution \u2010 with performance gaps widening by up to 6\u201010 percentage points year\u2010on\u2010year.
\n\u2022 A significant perception gap around \u201cHome is Safe\u201d persists: despite compliance levels averaging 98.9%, tenants report feeling only 74.5% safe \u2010 a 24\u2010point gap highlighting that compliance alone doesn’t guarantee reassurance.
\n\u2022 Repairs satisfaction correlates closely with landlord size: providers managing under 10k homes show 8\u201012 points higher satisfaction than those above 50k, exposing scalability issues in service delivery.
\n\u2022 Local Authorities are under growing pressure on responsiveness and tenant communication, while Housing Associations have made marked improvements \u2010 up to 7 points in some key metrics.<\/td>\n<\/tr>\n
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Instead of charging for this report we would like you to buy a copy of The Big Issue next time you’re out, or, if you live in a rural area take in an injured bird, or bee. If you live somewhere with no Big Issue sellers or injured birds\/bees, do something nice to someone today.<\/td>\n<\/tr>\n
Locarla’s TSM 2025 Report<\/strong><\/a><\/td>\n<\/tr>\n
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It’s all News to me!<\/a>
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Awaab\u2019s Law will let tenants hold social landlords accountable for delays in fixing serious hazards, with a flexible \u2018test and learn\u2019 rollout to ensure urgent repairs are made swiftly. Source: GOV.UK<\/strong><\/a><\/td>\n<\/tr>\n
The new National Housing Bank will channel \u00a316bn in public funds to help build over 500,000 homes, unlocking \u00a353bn in private investment. Source: GOV.UK<\/strong><\/a><\/td>\n<\/tr>\n
Stonewater<\/strong> is in talks with Porthove Housing Association<\/strong> and the Rotary Club of Hove Housing Society<\/strong> to take on 97 homes. Source: Stonewater<\/strong><\/a>. Choice Group<\/strong> has completed a merger with Connswater Homes, adding over 13,300 homes to its portfolio. Source: News Letter<\/strong><\/a>. Cheshire West and Chester Council<\/strong> will bring council housing services back in-house following tenant consultation. Source: Cheshire West and Chester Council<\/strong><\/a>, while West Northamptonshire Council<\/strong> will consult tenants on taking back control of social housing from Northamptonshire Partnership Homes.<\/strong> Source: West Northamptonshire Council<\/strong><\/a><\/td>\n<\/tr>\n
The Regulator of Social Housing has downgraded Anchor Hanover Group<\/strong> to G3 for governance issues and Sustain (UK) Ltd<\/strong> to V3 for financial viability concerns. Phoenix Community Housing<\/strong> is under review, while First Garden Cities Homes <\/strong>and Southway Housing Trust <\/strong>received G2\/V2\/C2 ratings. Pickering and Ferens Homes<\/strong> retained top marks. Source: GOV.UK<\/strong><\/a>, GOV.UK<\/strong><\/a><\/td>\n<\/tr>\n
Homes England, Aviva, Moda, NatWest, and WMCA have agreed a \u00a3200m deal to deliver 1,000 rental homes in Digbeth, Birmingham. Separately, Homes England has loaned \u00a38m to Greencore Homes to support sustainable affordable housing in Oxfordshire. Source: GOV.UK<\/strong><\/a>, GOV.UK<\/strong><\/a><\/td>\n<\/tr>\n
Gateshead Council<\/strong> has begun seeking contractors for a \u00a31.5m energy efficiency upgrade to local homes. Source: Chronicle Live<\/strong><\/a>. Bolton Council<\/strong> is also searching for a development partner to lead the flagship redevelopment of Crompton Place. Source: Bolton Metropolitan Borough Council<\/strong><\/a>. Meanwhile, Bromford <\/strong>has agreed a deal with Taylor Wimpey to deliver over 200 affordable homes in Bromsgrove. Source: Bromford Housing Association Limited<\/strong><\/a><\/td>\n<\/tr>\n
Sureserve Group will complete its \u00a356.4m acquisition of Kinovo after court approval and has expanded in the UK renewables sector by acquiring Photon Project Management to boost retrofit and energy efficiency services. Source: Construction Wave<\/strong><\/a>, Construction Wave<\/strong><\/a><\/td>\n<\/tr>\n
In April 2025, construction firms accounted for 15.7% of all insolvencies in England and Wales, with 324 registered businesses becoming insolvent, according to the Insolvency Service. Source: BCIS<\/strong><\/a><\/td>\n<\/tr>\n
Reforms to the Building Safety Regulator, with new leadership and investment, aim to accelerate housebuilding. Meanwhile, seven major housebuilders will contribute \u00a3100m to affordable housing after a CMA probe into data-sharing practices. Source: GOV.UK<\/strong><\/a>, GOV.UK<\/strong><\/a><\/td>\n<\/tr>\n
UK construction saw mixed results in May 2025, planning approvals rose 47% year-on-year, project starts were up 21% on the previous quarter, but main contract awards fell 16%. Source: Construction News<\/strong><\/a>. Arcadis notes the sector is recovering faster than the wider economy. Source: The Construction Index<\/strong><\/a>, while Mace warns of delays in major project delivery. Source: Construction News (register)<\/strong><\/a>. Meanwhile, over \u00a32bn in Build to Rent assets are under offer. Source: CBRE<\/strong><\/a><\/td>\n<\/tr>\n
Over 2,000 premises breach fire regulations annually (NFCC). Source: Housing Executive<\/strong><\/a>. 5,176 buildings over 11m have unsafe cladding as of May 2025. Source: GOV.UK<\/strong><\/a>. Meanwhile, the Warm Home Discount gave \u00a3150 to 3.22m households in 2024\/25. Source: GOV.UK<\/strong><\/a>. Across SHDF Waves 1-2.2, 78,200 energy-saving measures were installed in 39,100 homes. Source: GOV.UK<\/strong><\/a>, while HUG 2 funded 21,100 upgrades in 11,500 households. Source: GOV.UK<\/strong><\/a>. The Boiler Upgrade Scheme saw 83,664 voucher applications, mostly for air source heat pumps. Source: GOV.UK<\/strong><\/a>. As of April 2025, GBIS delivered 80,600 measures to 63,400 homes. Source: GOV.UK<\/strong><\/a>, while ECO installed 4.2m measures in 2.5m homes. Source: GOV.UK<\/strong><\/a><\/td>\n<\/tr>\n
Tenant satisfaction is rising among social landlords, though experts say 90% satisfaction is unrealistic without long-term efforts. Source: Housing Digital<\/strong><\/a>. The UK faces a 6.5m home shortfall. Source: Centre for Policy Studies<\/strong><\/a>, and 3.5m homes are classed as non-decent, affecting 7.5m people. Source: Centre for Ageing Better<\/strong><\/a><\/td>\n<\/tr>\n
AI generated content<\/td>\n<\/tr>\n
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AI Bid Assistant<\/strong><\/a><\/td>\n<\/tr>\n
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We’ve built this AI tool that can unpack tender packs, extract questions, and then answer them. It’s very powerful and can build bid answers in seconds, but those answers need to be grounded in fact.<\/td>\n<\/tr>\n
A chef can make magic with whatever’s in your fridge \u2012 but only if you show them what you’ve got.<\/td>\n<\/tr>\n
We can process the whole tender pack, extract the questions from the bid documents, we can also add context from Locarla data such as the client download sheet<\/strong><\/a>, current contracts<\/strong><\/a>, and any other relevant information.<\/strong><\/a>
\nBut what we can’t do is write like you, and we don’t have your knowledge. Without your previous bids (preferably scored), knowledge \/ answer bank, case studies, annual report, financial statements, accreditations, policy statements … I could go on, the answers will not have your personality, style, and experience.<\/td>\n<\/tr>\n
Introducing Locarla’s AI Bid Assistant \u2010 PDF<\/strong><\/a><\/td>\n<\/tr>\n
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Show me the money!<\/a><\/strong><\/td>\n<\/tr>\n
A PDF guide to contract management on Locarla.<\/a>
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AI generated content<\/td>\n<\/tr>\n
Power Moves in Procurement: Top UK Social Housing Tenders this Month. From regeneration giants to essential maintenance, explore the tenders shaping the UK housing sector.<\/td>\n<\/tr>\n
A monumental opportunity emerges as Crown Commercial Service<\/strong> launches a \u00a3120bn PIN \u2010 Facilities Management and Security Services<\/strong><\/a> framework. Spanning 96 months, it covers Total FM, Hard FM, Soft FM, and comprehensive security services across UK public sector bodies.<\/td>\n<\/tr>\n
Driving large-scale regeneration, Brent London Borough<\/strong> seeks a partner for its \u00a31bn Single Delivery Partner South Kilburn Regeneration Programme<\/strong><\/a>, aiming to deliver 1,600 homes and vital infrastructure over a potential 20\u2010year term.<\/td>\n<\/tr>\n
Fuelling construction supply chains, North East Procurement Organisation (NEPO)<\/strong> unveils a \u00a3225m, 96\u2010month framework for Aggregates, Concrete & Pre\u2010Cast Products \u2010 NEPO222<\/strong><\/a>, offering over 214 lots across North East and Yorkshire.<\/td>\n<\/tr>\n
Meeting future care needs, Cornwall Council<\/strong> is investing \u00a3220m through the Extra Care Development Framework<\/strong><\/a> to deliver supported housing schemes aligned with its long-term strategy.<\/td>\n<\/tr>\n
Boosting safety and security, Clackmannanshire Council<\/strong> launches a \u00a3126.6m Common Area Secure Door Entry & CCTV Replacement 2025 \u2010 2028<\/strong><\/a> contract, spanning rewiring, CCTV, and Secure by Design upgrades.<\/td>\n<\/tr>\n
Laying the groundwork for a new framework, ESPO (Eastern Shires Purchasing Organisation)<\/strong> seeks early input on its \u00a383.3m PIN \u2010 Provision of Security Services \u2010 347_26<\/strong><\/a>, covering site guarding, mobile patrols, and carbon\u2010conscious delivery.<\/td>\n<\/tr>\n
Advancing estate renewal, Clarion Housing Group<\/strong> opens bidding for \u00a379m Dyecoats Blocks 1 & 3, Leeds \u2010 Contractor Procurement DN0084<\/strong><\/a>, part of its strategic housing regeneration in Yorkshire.<\/td>\n<\/tr>\n
Setting the stage for long\u2010term maintenance, Bromford Flagship Ltd<\/strong> prepares a \u00a360m, 63-month PIN \u2010 Building Maintenance Contract<\/strong><\/a> across multiple regions, spanning responsive and specialist repairs.<\/td>\n<\/tr>\n
Raising the bar on decent homes, Ashfield District Council<\/strong> is offering a \u00a355m Housing Refurbishment Contract<\/strong><\/a> for full-scale property upgrades over three years. From kitchens and heating to roofing and insulation, one supplier will deliver it all \u2010 with no room for partial bids.<\/td>\n<\/tr>\n
Enhancing urban security, Hackney London Borough<\/strong> announces a \u00a330.2m Security Services Framework (Concierge, Vacant Premises, Estates, Events and Similar)<\/strong><\/a> with two specialist lots starting in 2026.<\/td>\n<\/tr>\n
Maintaining green spaces, Windsor & Maidenhead Royal Borough<\/strong> tenders a \u00a328.4m, 66\u2010month Grounds Maintenance Services<\/strong><\/a> contract covering parks, cemeteries, and handyman tasks.<\/td>\n<\/tr>\n
Championing energy upgrades, Cambridge City Council<\/strong> issues a \u00a325m PIN \u2010 Energy Efficiency and Planned Maintenance Works for Council Homes<\/strong><\/a>, targeting retrofits, renewables, and insulation under PAS 2035.<\/td>\n<\/tr>\n
Prioritising fire safety, CURO<\/strong> seeks two contractors for a \u00a315.5m, 36-month Provision of Passive Fire Safety Works V2<\/strong><\/a>, focusing on fire door works and fire stopping.<\/td>\n<\/tr>\n
Investing in estate upgrades, Industrial Dwellings Society Ltd<\/strong> offers a \u00a312.5m, 30-month contract for Whole Estate Improvement Works at Stepney Green Court, Navarino Mansions and Mocatta House<\/strong><\/a>, covering roofs, windows, and external repairs.<\/td>\n<\/tr>\n
Delivering essential upgrades, Connexus Homes Ltd<\/strong> launches a \u00a312.3m, 24-month Major Asset Works Framework 2025<\/strong><\/a>, addressing damp, M&E, roofing, and accessibility improvements across the West Midlands.<\/td>\n<\/tr>\n
AI generated content<\/td>\n<\/tr>\n
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The Other League Tables<\/a>
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Along with our main monthly league tables, \u2772see below\u2773, we also produce tables based on the following trades: Retrofit, Asbestos Survey, Fire Risk Assessment, Water\/Legionella & Stock Condition Survey. \u2772Premium Clients, click here for the PDF<\/strong><\/a>\u2773<\/td>\n<\/tr>\n
Top of the league in each table are ….<\/td>\n<\/tr>\n
Retrofit:<\/td>\n<\/tr>\n
Wates Group<\/strong><\/td>\n<\/tr>\n
Asbestos Survey:<\/td>\n<\/tr>\n
Tersus Consultancy<\/strong><\/td>\n<\/tr>\n
Fire Risk Assessment:<\/td>\n<\/tr>\n
Frankham Consultancy Group<\/strong><\/td>\n<\/tr>\n
Stock Condition Surveys:<\/td>\n<\/tr>\n
Savills (UK)<\/strong><\/td>\n<\/tr>\n
Water \/ Legionella:<\/td>\n<\/tr>\n
Aquatrust Water & Ventilation<\/strong><\/td>\n<\/tr>\n
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June League Tables<\/a><\/strong><\/td>\n<\/tr>\n
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Built Environment Contracts<\/td>\n<\/tr>\n
The trades we cover; Responsive Repair, Planned Works (Kitchen\/Bathrooms & Doors\/Windows), Gas Servicing\/Central Heating, Voids, Fire Safety & Roofing.<\/td>\n<\/tr>\n
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Top Contractors (Showing 10 of 50 companies)<\/td>\n<\/tr>\n
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Responsive Repairs<\/td>\n<\/tr>\n
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Responsive Repairs (Showing 9 of 58 companies)<\/td>\n<\/tr>\n
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Planned Works<\/td>\n<\/tr>\n
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Planned Works (Showing 10 of 147 companies)<\/td>\n<\/tr>\n
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Gas Servicing & Central Heating<\/td>\n<\/tr>\n
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Gas Servicing & Central Heating (Showing 10 of 67 companies)<\/td>\n<\/tr>\n
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Voids<\/td>\n<\/tr>\n
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Voids (Showing 8 of 73 companies)<\/td>\n<\/tr>\n
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Fire Safety<\/td>\n<\/tr>\n
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Fire Safety (Showing 10 of 128 companies)<\/td>\n<\/tr>\n
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Roofing<\/td>\n<\/tr>\n
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Roofing (Showing 10 of 141 companies)<\/td>\n<\/tr>\n
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Premium Clients can view the full dynamic league tables here<\/a>. <\/strong><\/td>\n<\/tr>\n
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Reports, Reports & more Reports.<\/a><\/strong><\/td>\n<\/tr>\n
All our Premium clients<\/a><\/strong> receive news, reports, contract data and LA Minutes every day.<\/td>\n<\/tr>\n
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GOV.UK<\/strong><\/td>\nResolution Foundation<\/strong><\/td>\nCISL<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
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GOV.UK<\/strong><\/td>\nLondon Assembly<\/strong><\/td>\nGOV.UK<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
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The Scottish Government<\/strong><\/td>\nGOV.UK<\/strong><\/td>\nOffice for National Statistics<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
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S&P Global<\/strong><\/td>\nBuilders Merchant Building Index<\/strong><\/td>\nPlumbing & Heating Merchant Index<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
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INCA<\/strong><\/td>\nNFRC<\/strong><\/td>\nHomes For Scotland<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
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Construction Industry Training Board<\/strong><\/td>\nLocal Government and Social Care Ombudsman<\/strong><\/td>\nLondon Assembly<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Social Housing RMI Business Intelligence & other stuff Blessed are the cheesemakers! Our hearts are full. We welcomed our beautiful child, Locarla Bid Assistant (a bit of a mouthful), into the world on Tuesday. Both software and development team are doing great. For the past 18 months we have been building an AI thing, it […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8314","post","type-post","status-publish","format-standard","hentry","category-monthly-briefing"],"_links":{"self":[{"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/posts\/8314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/comments?post=8314"}],"version-history":[{"count":15,"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/posts\/8314\/revisions"}],"predecessor-version":[{"id":8335,"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/posts\/8314\/revisions\/8335"}],"wp:attachment":[{"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/media?parent=8314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/categories?post=8314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.locarla.com\/insight\/wp-json\/wp\/v2\/tags?post=8314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}